A Big Deal (For Who?)

In this week’s episode, I talk about the need to understand relative impact. From seat reclining and font sizes to access ramps and viral infections, I discuss how empathy is an effective tool in understanding how things that aren’t a “big deal” to us can be huge issues for others.

“Being a calming voice in a sea of panic is one thing. Being reductive and dismissive is another.”

Episode Link

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